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) The full delivery status of your order will then be shown. Please enter your 10 Digit reference number in the 'Quick track' box (when on the DPD website. If your delivery has been sent via DPD Courier: If you feel you need to contact Royal Mail concerning the whereabouts of your parcel please call Royal Mail customer service on 08457 740 740. If you did not receive a card you will need to contact your local royal mail collection office. ROYAL MAIL will hold your order for up to four days before returning it to us. If you miss the delivery, please take your missed delivery notification card, along with a form of identity, to collect your parcel. ) The status of your order will then be shown.

Please enter your 13 Digit reference number in the 'Track and Trace' box ( when on the Royal Mail website.

If your delivery has been sent via Royal Mail:

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When your order is dispatched you are sent an email to confirm that it's on its way to you, included in this email is your tracking number and details of how to track your order depending on which courier has been used. Why is CPF number is required for Brazilian Customers?.Pro:Direct will not be liable for any further charges your card issuer may levy. Pro:Direct would advise each customer to contact their local customs office for further information prior to placing any order.ДЇurthermore, Pro:Direct will also not be liable for any further costs incurred because of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by Pro:Direct because of the recipientвЂ™s refusal to pay the applicable charge levied by Customs.Д¬ustomers outside the UK should be aware Pro:Direct will take payment in Sterling any conversion shown on the website to USD or Euro is purely a guide calculated at that dayвЂ™s exchange rate, however your bank or card issuer may not offer the same rate. Customs policies vary widely from country to country and are subject to change.

Pro:Direct has no control over these charges and cannot predict what they may be. By placing an order on our website, the customer acknowledges the recipient accepts liability for any charges applied by their government ( including, but not limited to taxes, duties, holding fees ). Pro:Direct accept no liability for any additional charges levied by the government of the recipient country. The price paid does not include any local taxes for the US so please be aware that you may still be liable for import fees and local taxes. Pro:Direct cannot cover these costs and we recommend that you contact us if you wish to place an order with a value of over AU$1,000 so that we can advise on the best way for you to place your order.ДЇor customers in the United States вЂ“ the price that you pay will be the full price charged to UK/EU customers and the VAT element will not be deducted from the price that you pay, despite the sale not attracting VAT in the UK. If your order exceeds a value of AU$1,000 you will be liable to pay GST and possibly additional import costs and/or duties when the order arrives in Australia. As Pro:Direct is registered for GST with the ATO, as long as your order is valued at less than AU$1,000 you are not liable for any additional import taxes when your order arrives in Australia and the full price paid enables us to pay the GST and cover costs associated with administering this process. The full amount does however include Australian GST, if your total order value is less than AU$1,000. Although customers in these countries do not pay VAT we do not reduce the price paid.ДЇor customers in Australia вЂ“ the price that you pay will be the full price charged to UK/EU customers and the VAT element will not be deducted, despite the sale not attracting VAT in the UK. Please note that the prices displayed as VAT inclusive will be the full price charged to customers in Australia and the United States and no deductions will be made on sales made to these countries. Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.ДЄlthough Switzerland is outside of the EU, VAT at the Swiss rate will be applied to orders being delivered to Switzerland. If goods are being delivered outside of the EU, we will remove any VAT (Value Added Tax ) applied at the prevailing rate by the UK government to goods purchased.